Shipping & Returns

Shipping Policy

We process orders as quickly as possible. Most orders are processed within 1–3 business days after payment is confirmed. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times may vary depending on your location, carrier delays, weather, holidays, or other factors outside of our control.

Shipping Times

Estimated delivery times are typically:

• Standard Shipping: 3–7 business days after processing

• Expedited Shipping: 2–4 business days after processing, if available

Please note that shipping times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order total, shipping method, and delivery location. Any available free shipping offers will be applied at checkout if your order qualifies.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the order before it ships, but we cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

Once an order is handed over to the carrier, delivery is handled by the shipping provider. If your package is delayed, lost, or marked delivered but not received, please contact the carrier directly for the most accurate updates.

You may also contact us, and we will do our best to assist you with the issue.

Returns Policy

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of delivery.

To be eligible for a return, items must be:

• Unused

• In their original condition

• In the original packaging

• Accompanied by proof of purchase

Items that are used, damaged, missing parts, or not in their original packaging may not be eligible for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Final sale items

• Gift cards

• Items damaged due to misuse, improper handling, or normal wear and tear

• Products returned without original packaging or proof of purchase

How to Start a Return

To start a return, please contact us at:

sales@mbggenterprise.com

Please include your order number, the item you would like to return, and the reason for the return.

If your return is approved, we will provide instructions on where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returned items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and photos of the item and packaging so we can review the issue and make it right.

Exchanges

We do not guarantee exchanges for all items. If you would like a replacement, please contact us and we will let you know if an exchange is available.

Contact Us

For questions about shipping, returns, or your order, please contact us at:

sales@mbggenterprise.com